| Financial Transaction and Payment
Policies: |
Visa and Mastercard
MyTutor.ca accepts payment by Visa and Mastercard and is secured by
THAWTE.COM, a recognized world leader in Secure Site management.
THAWTE is the second largest Certification Authority worldwide, trusted
since 1995. They facilitate message encryption by managing security
credentials and public keys. THAWTE does this by issuing digital
certificates to third parties such as ABC Interactive Learning
Corporation, owner of MyTutor.ca, once we have submitted independent
proof of our identity and undergone a rigorous screening process.
When entering a secure section of our website you will be notified
by a pop-up that the information you are providing is secure and kept
totally confidential. Please see our Privacy
Statement for more information.
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PayPal
When choosing this option you will be directed to PayPal
and asked to either log in (if you already are a PayPal member) or
register with them. The PayPal registration process will lead you
through the creation and activation of a free PayPal account and will
send you an e-mail receipt to confirm your membership with them and
your payment to us.
As soon as we have received notification of your payment we will send
you a confirmation and arrange for shipping of the product(s) and/or
registration for online tutoring services.
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Membership Fees:
Your membership fee is paid to provide access to our MyTutor.ca technology
and database of tutors for one month. At the end of each month, your
credit card will be charged for the next month of membership unless
you provide us with notice by e-mail five business days prior to the
end of the month that you do not wish to continue your membership.
E-mail should be sent to finance@mytutor.ca
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Refund Policy:
If for any reason you are not satisfied with the first “Live”
Interview session with the tutor of your choice, you may immediately
apply for a full refund of your first month membership fee.
Remember that your membership is good for one month and you may interview
up to four potential tutors during that time.
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Tutor Fees:
Tutor fees are paid in advance and are held in trust by ABC Interactive
Learning Corporation for the Tutor until each session has been completed.
Tutors are paid on the 15th and last day of each month. Should you
have any reason to believe that any of your sessions were not completed
properly you should notify us within 24 hours of the session of your
concern. Please e-mail administration@mytutor.ca
about any concerns.
Should you choose not to contact us about an individual session we
will assume that the session was completed properly and that the tutor
should be paid for his/her service.
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Session Cancellation Policy:
In the event that a student is not able to attend a session, 24 hours
written notice with a copy to administration@mytutor.ca
must be provided to your tutor to postpone a session. The session
may be rescheduled at another time at no extra charge.
If a student does not appear for a reserved session without giving
24 hours notice and it can be verified that the tutor was waiting
to complete the session, the student will be billed and the tutor
will be paid the full amount owing for that session. MyTutor.ca tracks
who has logged in, the date, time and duration of each online session.
Credits and Refunds will be provided in the same form as payment was
made, except in the event of a wire transfer where a cheque will be
provided.
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