| MyTutor.ca – General
Information |
What is MyTutor.ca?
MyTutor.ca is an online teaching and tutoring technology that has
been developed and is owned by ABC Interactive Learning Corporation.
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Who is ABC Interactive Learning Corporation?
ABC Interactive Learning Corporation is a Canadian corporation created
to develop and commercialize online educational technologies and tools.
ABC is headquartered in Vancouver, British Columbia.
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I am a parent and I would like to learn more about how MyTutor.ca
can benefit my son or daughter, where should I go?
You can find out more about the MyTutor.ca technology, educational
products and tutors at www.mytutor.ca/parents.htm.
You can also interview potential tutors online and in real time by
clicking “Search for a Tutor” at www.mytutor.ca.
If you would like more information then send us an email at administration@mytutor.ca
and an appropriate member of our team will contact you.
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I am a tutor and would like to apply to MyTutor.ca, how do I do that?
Visit www.mytutor.ca and click
on the “Tutor Registration” button. You will be guided
through the registration process. A member of our MyTutor.ca team
will then contact you to complete your registration.
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I am a student and I’d like to learn more about MyTutor.ca,
where should I go?
You can visit www.mytutor.ca/student.htm and read all about the MyTutor.ca
online technology. If you have more questions then email us at administration@mytutor.ca
so a member of our team can reply! |
I would like to find out more about payment policies, where
do I find more information?
You can email us at finance@mytutor.ca
or visit our payment policies page at www.mytutor.ca/paymentpolicies.htm.
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I would like to find out more information on MyTutor.ca partnership
opportunities, who should I contact?
Email us at partners@mytutor.ca
and we will be glad to contact you regarding current opportunities.
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| MyTutor.ca – Technology |
What is the MyTutor.ca technology?
MyTutor.ca has brought together award winning voice over the internet
(VoIP) and video conferencing technology with our proprietary “e-classroom”
environment to create the world’s leading online tutoring system.The
MyTutor.ca technology suite delivers the high quality and “live”
video and audio communications e-classroom environment to any Windows
desktop.
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What is unique about the MyTutor.ca technology and environment?
Because the back end of MyTutor.ca uses a technology that provides
“peer-to-peer” connections, internet bandwidth is not
an issue for MyTutor.ca online tutoring. This system connects two
computer directly so that they are “talking” to each other.
Regardless of internet traffic, you will experience one of the very
best virtual online experiences anywhere on the internet.
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What computer equipment do I need in order to use MyTutor.ca?
Visit www.mytutor.ca/systemrequirements.htm
in order to see what equipment you need.
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"I receive an error message such as, "Video session
failed to load" or "Error on Page" when trying to enter
the electronic classroom for the first time, why is this happening?
If you have an ad or pop-up blocker sometimes our client software
is unable to download to your system. Either allow your blocker to
permit pop-ups from www.mytutor.ca or disable your pop-up blocker
temporarily. This will allow our client software to download and will
permit you to use our
technology. You should also ensure that your computer's security settings
are set so that you can download our client software. To do this go
to "Internet Options" in Internet Explorer and under the
Security tab set the custom security level to Medium. After the software
has downloaded you may
return your security settings to their original settings.
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| MyTutor.ca – Online
Tutoring |
I am a student and I have purchased live online tutoring. What’s
next?
There are two ways to get started:
1. If you have found a tutor that you would like to work with, simply
register with us, then use your ID and password to log in and reserve
tutoring sessions with your tutor. It’s that easy!
2. Or, if you have purchased a course that includes online tutoring,
we will send you a confirmation with a proposed schedule and an attached
manual. This manual includes information on system requirements and
how to get started. You may also visit www.mytutor.ca/requirements.htm
to see our minimum technology requirements.
3. Once you have confirmed that you have the right technology and
that you are able to attend your sessions then send us an email at
administration@mytutor.ca.
If you cannot attend any of the proposed sessions you need to let
us know what other days/times would work.
4. We’ll confirm the schedule and provide you with an ID and
a password. As described in the manual, the ID and password will allow
you to connect to the live online platform at Mytutor.ca.
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I am a tutor, how does the registration process work?
By visiting www.mytutor.ca and
clicking on “Tutor Registration” you will be guided through
a three step process that will submit your application for registration.
Once you have completed your application a member of the MyTutor.ca
team will contact you with your registration confirmation or with
more questions.
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What if I forget my User ID and/or password?
We recommend you write both your user ID and password down somewhere
safe. If you lose your registration information then email us at administration@mytutor.ca.
We will ask you a series of qualifying questions to confirm you are
you say you are – and then we will release your account information!
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How safe is my personal information with you?
At ILC we take your right to privacy very seriously. We will never
share, sell or rent your personal information with outside commercial
sources or without your prior permission. For more information on
our privacy policies please visit www.mytutor.ca/privacy.htm
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What happens if I cannot attend an online session?
It takes a fair amount of planning and time on our side to schedule
online sessions. For your online session your teacher makes him/herself
available just for you! If you cannot attend an online session we
need at least 24 hours (72 hours, if there is a weekend in between)
notice in order to re-schedule. If we receive your notice less than
24 hours before your session, or not at all, we cannot refund you
for the lost tutoring time. So please always make sure you contact
us at least 1 days (3 days, if there is a weekend in between) ahead
of your meeting if you have to change your schedule.
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I cannot hear/see myself online. What’s wrong?
First make sure that your camera and its software is properly installed.
Refer to your camera’s user manual for installation and testing
instructions.
If your camera is installed properly you can confirm that the video
is working by going to www.mytutor.ca and clicking on the “Test
Room & Chat Room” button. Your camera manual will instruct
you on how to confirm your audio is working.
If you use any other online video technology such as MSN Chat or Yahoo
then you must disable these tools before your camera will work with
MyTutor.ca.
If you are still having problems then email us at administration@mytutor.ca
and we will assist you.
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I cannot hear/see the teacher online. What’s wrong?
Under “session info”, your teacher will be listed
if he/she is connected to the session. If your teacher is not listed
he/she is not in the room. Are you in the right room? Make sure you
are logged in at the correct time. If your teacher was there and disappeared,
try and communicate by audio only or the text message feature to solve
the problem. Your audio should not be affected if it is a camera problem.
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My teacher sounds funny, like in a cartoon. What happened?
The funny-sounding helium voice sometimes occurs when the system is
very busy. Tell your teacher about the problem and log out of the
session and log back in.
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"When I use the whiteboard function in the electronic
classroom I am unable to see the
entire whiteboard, why is this happening?
Check to ensure that your screen resolution (set in your computer's
Control Panel under the "Display" tab) is the same as your
student's/tutor's.
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| MyTutor.ca - Educational
Programs and Tools |
I would like to order a book or a CD, but I’m not sure which
level is right for me. Can you help me?
There are two things you can do: You can check out the different previews
of our Adventures in Learning books by visiting www.mytutor.ca/esl.htm
and follow the links to exercises helpful to you. You can also book
a live online assessment with one of our teachers by going to www.mytutor.ca
and clicking on “Search for a Tutor” – your selected
tutor can then recommend a suitable entry level for you.
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I would like to improve my English overall. What would you
recommend?
You can work with our Adventures in Learning books or CD’s which
have plenty of conversational topics, grammar and comprehension exercises.
Or you can order the books/CD’s in combination with our live
online tutoring for more in depth studying. To find out more about
the Adventures in Learning books please visit www.mytutor.ca/esl.htm.
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I don’t really want to study by the book. I only want
to improve my conversational and pronunciation skills. Any suggestions?
If you want to mainly work on your spoken English we suggest that
you book live on-line sessions with us where our qualified ESL teachers
can work with you primarily on your conversational skills and pronunciation.
You can do this by visiting www.mytutor.ca
and clicking on “Search for a Tutor”.
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I would like to attend high school in Canada. Which program
will prepare me best for the Canadian curriculum?
Check out our Bridge to Learning program by visiting www.mytutor.ca/programs.htm.
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I’m attending high school in Canada and would like to
improve my English grades. What program can you offer?
Check out our Adventures in English by visiting www.mytutor.ca/esl.htm
or our Bridge to Learning program at www.mytutor.ca/programs.htm.
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How can I order and pay for ILC products? What if I don’t
want to use a credit card online?
Visit www.mytutor.ca/paymentpolicies.htm
to see different options for payment to MyTutor.ca’s parent
company, ABC Interactive Learning Corporation.
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